At ReflexSat IPTV, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

1.1 Account Information

When you subscribe, we collect:

• Email address — used to send your login credentials and service updates
• WhatsApp number (optional) — used for setup support only
• Payment information — processed securely through our payment partners

1.2 Usage Data

We collect anonymous technical data to improve our service:

• IP address (anonymized) — for server load balancing
• Device type — to optimize stream quality
• Connection timestamps — for service diagnostics
• Error logs — to identify and fix technical issues

1.3 Cookies

We use essential cookies only — for session management and security. We do not use tracking cookies or third-party analytics cookies.

2. How We Use Your Information

Your data is used strictly for the following purposes:

• Providing and maintaining your subscription
• Sending login credentials and service notifications
• Responding to support requests
• Improving server performance and stream quality
• Preventing fraud and unauthorized access
• Complying with legal obligations

3. Data Storage & Security

We implement industry-standard security measures to protect your data:

• All data is stored on encrypted servers in secure data centers
• SSL/TLS encryption for all data transmission
• Access restricted to authorized personnel only
• Regular security audits and vulnerability assessments

4. Data Retention

We retain your data for as long as necessary:

• Active accounts: data retained for the duration of your subscription
• Expired accounts: data deleted within 90 days of expiration
• Payment records: retained for 2 years for tax and accounting purposes
• Support communications: retained for 1 year for quality assurance

5. Third-Party Sharing

We do not sell or rent your personal information. We only share data with:

• Payment processors (bunq, PayPal) — for transaction processing only
• Server providers — for hosting infrastructure only
• Legal authorities — only when required by law

6. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a standard format
• Objection: Opt out of non-essential communications

To exercise any of these rights, contact us at support@reflexsatiptvi.com

7. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, contact us immediately.

8. International Transfers

Your data may be processed on servers located in multiple countries. By using our service, you consent to the transfer of your data to these locations. All transfers are protected by standard contractual clauses.

9. Policy Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will notify you via email.

10. Contact Us

For privacy-related questions or data requests, contact our Data Protection Officer:

• Email: support@reflexsatiptvi.com